Call 1300 096 273 for counselling support

Phone Counselling Service

Talk now via Telephone counselling

Call and talk with a professional counsellor now on 1300 096 273 anywhere, anytime.


If you need to talk to someone

Connections Western Sydney Helpline is a 24/7 telehealth provider that offers free professional phone counselling for anyone over fifteen years old who lives or works in the Western Sydney.

You do not require a medical referral to initiate contact with our counselling service. This means you can access free professional counselling anywhere, at a time that is convenient to you.

Phone counselling is seen by many to be a helpful alternative to traditional face-to-face counselling because of its less confronting approach. Our professionally trained counsellors have specialist skills in helping you to work through any pain and distress you may be feeling. The counsellor will help you with goal planning, ensuring your own safety, and help to link you to other services in the community. All staff managing our phone counselling services are qualified professional counsellors, social workers or psychologists, trained to follow a contextual counselling and problem solving process to listen, understand you, and help you find ways to feel better.

While you should always call 000 if it’s an emergency, we can help anyone who is affected by:

  • Worry and Anxiety
  • Anger
  • Hopelessness and Depression
  • Drug and Alcohol Abuse
  • Grief and Loss
  • Isolation and Loneliness
  • Relationship and Family Problems
  • Suicidal Thoughts
  • Wellbeing
  • Work Stress.