Call 1300 096 273 for counselling support

About Connections Western Sydney Helpline

  • About Connections Western Sydney Helpline

    Connections Western Sydney Helpline is a free phone counselling service for the people of Western Sydney who are feeling the pressures and stresses of everyday life. We have professionally trained counsellors who will listen and help you to develop strategies to manage what is causing you to feel stressed or overwhelmed.

    Our free counselling service can help with:

    • Worry and Anxiety
    • Anger
    • Hopelessness and Depression
    • Drug and Alcohol Abuse
    • Grief and Loss
    • Isolation and Loneliness
    • Relationship and Family Problems
    • Suicidal Thoughts
    • Wellbeing
    • Work Stress.


    The Connections Western Sydney Helpline counselling service is available for anyone who live or works in the Western Sydney region:

    • Bankstown
    • Blacktown
    • Canterbury-Bankstown
    • Camden
    • Campbelltown
    • Cumberland
    • Fairfield
    • Hawkesbury
    • Hills Shire
    • Liverpool
    • Parramatta
    • Penrith
    • Wollondilly.


    You can call us 24 hours a day, seven days a week. You don’t need a referral, so you can make the call at a time that suits you. The counselling service is free (local call charges may apply).

  • What to Expect

    When you contact Connections Western Sydney Helpline, you will be able to:

    • Speak with a professionally trained counsellor
    • Call at any time – 24 hours a day, seven days a week on 1300 096 273
    • Talk to a counsellor about what’s going on with you and your stresses and concerns
    • Develop strategies to manage your situation
    • Have up to three thirty minute sessions
    • Be referred to a local face-to-face psychologist under a priority referral, if required.
  • Delivered by On the Line

    Commissioned by Western Sydney Primary Health Network, Connections Western Sydney Helpline is delivered by On the Line.

    Western Sydney Primary Health Network

    Western Sydney Primary Health Network is the Primary Health Network set up to service the region of Western Sydney, increasing the efficiency and effectiveness of service delivery while improving the coordination of patient care.

    Established by the Federal Government, they exist to bridge the gap of health inequity and access in Western Sydney by building a collaborative and responsive health care system.

    Visit the website for additional programs and services commissioned for Western Sydney.

    On the Line

    On the Line is a professional social health organisation providing counselling support, anywhere and anytime. We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support.

    On the Line’s highly trained counsellors provide professional, quality telephone, web chat and video counselling services to more than 120,000 people each year. Many of our counselling services are available 24 hours a day, seven days a week.

    Our counsellors are experts in men’s mental health, anger management, family violence (using and experiencing), healthy relationships, integrated wellbeing, mental health, chronic health conditions, problematic drug and alcohol abuse, and suicide and trauma-informed practice for anyone affected by suicide.

    On the Line deliver several specialist counselling services including the Suicide Call Back Service, and MensLine Australia.